Job Details

CLERK II HOTEL

* Job ID: 21455

* Position Type: On Call

* Department: ROOMS - 200 - MSPCL2H00

* Property: Main Street Station

* Location: Las Vegas, NV

* Education Required: High School or Equivalent

* Experience Required: Less than 1 year

Position Description:

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

Job Functions

* Sell rooms utilizing excellent customer service skills and yield management.

* Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.

* Complete all registration forms and computer input.

* Retrieve and distribute room keys.

* Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.

* Communicate with Executive Hosts regarding hotel stays.

* Utilize computer to run necessary reports.

* Balance all transactions at the end of shift (audit out).

* Operate manual procedures in the event of computer failure.

* Other duties as assigned by management.

Position Requirements:

Job Specifications

* High school diploma or equivalent, and minimum 6 months front desk experience.

* Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.

* Ability to communicate with guests and staff in English.

* Knowledge of hotel key system.

* Must be able to work flexible shifts.

* Able to stand for long periods of time.

* Detail oriented and able to multitask.

* Ability to add, subtract, and audit accounts.

* Money handling experience and ability to operate electronic draft system.

* Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.

* Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.