Job Details

Job Type

Part-time

Description

Conducts informative, engaging and accurate guided tours of collection and exhibits, with a goal of delivering a high-quality guest experience. Additional responsibilities are to greet visitors; staff the front desk; occasionally assist with ticketing and visitor flow; field inquiries from visitors; and varied administrative tasks. Requires ability to work evenings and some holidays. Two weeks of paid Museum and collection training are provided.

• Consistently greet and speak to guests in a positive, courteous and professional manner.
• Provide accurate information about the Museum, including its collection, fees, hours of operation, events and programs, directions, exhibits and general policies.
• Explain and promote the value of memberships.
• Provide excellent visitor guidance and customer service at all times.
• Uphold Museum policies and explain them clearly and patiently to visitors as necessary.
• Assist as requested with special events, tours, operations, special projects and additional assignments.
• Adhere to all policies and directives related to safety and security of guests, co-workers and the Museum collection, reporting all areas of concern immediately to management.
• Maintain a professional and tidy work area.
• Other duties as assigned.

Hourly rate of pay $15/hr, Part time Museum Guides are normally scheduled up to 29 hours per week with evenings, weekends, and holidays required.

This position is Non-Exempt and reports to the Guest Services Supervisor.

The Neon Museum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

• Requires experience in customer service or working with the public.
• Requires ability to speak and interact with diverse audiences in a clear and engaging manner.
• Requires ability to learn, retain and share the stories of the collection and exhibits.
• Requires ability to consistently, tactfully and effectively uphold Museum policies.
• Requires ability to use email and contemporary computer programs and software.
• Requires active listening ability and reading comprehension.
• Requires scheduling flexibility and an ability to work evenings and some holidays.
• Requires consistent attendance and punctuality.
• Requires ability to work outdoors in seasonal desert temperatures and indoors in environmentally controlled conditions.
• Requires experience in remaining calm and professional at all times.
• Requires standing for long periods of time.
• Requires ability to lift 35 pounds.