Job Details

Job Summary:

Title: Host - Foundation Room

Location: Las Vegas, NV

The Role:

* Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

* Greet all guests promptly and courteously in a professional manner

* Control the flow of guests coming into the restaurant and those who are waiting for a table

* Hospitality zone

* Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

* Anticipate and respond to guest needs (guest satisfaction)

* Direct guest to appropriate location to wait when on a wait

* Estimate and quote accurate wait times for tables

* Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

* Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

* Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

* Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

* Pick up guest lists for any special events.

* Handle concert tickets and signature sheet.

* Obtain Production sheet for current night

* Obtain current member and spouse lists.

* Check foundation membership card and photo ID

* Adherent to HOB dress code policy of the foundation lounge

* Hand out wrist band and /or opera box passes

* Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

* Knowledge of House of Blues related art, music, and history

* Adhere to the HOB Hospitality Zone

Communicate with other support departments

* Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

* Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

* Keep host area clean and organized throughout the shift (shift mechanics).

* Keep floor in host area free of spills, food, trash or other obstacles

* Polish and clean all entry door windows throughout the shift

* Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

* Maintain line of sight/atmosphere control by circulating through work area throughout shift

* Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

* Assist other employees and departments as needed (teamwork)

* Adherence to standard operating procedures

* Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

* Appearance

* Punctuality/Attendance

* Attitude/Teamwork

* Opening and Closing duties

* Job Skills/Knowledge/Productivity

* Adherence to Policy

* Sanitation and Safety

* Guest Satisfaction

* Communications

Qualifications:

Required:

* Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification or Equivalent

* High School Diploma Music Mall and Retail operations

* Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

* Entry Knowledge of

* Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

* Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

* Flexible Hours

Preferred:

* Point of Sales knowledge, preferably MICROS

* Previous experience handling VIP customers

* Previous Customer Service/Host experience

* Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

* Working environment is fast-paced

* Position requires extended periods of prolonged standing and working on your feet

* Must be able to lift or move up to 25 lbs using proper lifting techniques