Job Details

Overview:

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, TheMirage plays host to the award-winning The Beatles LOVE by Cirque du Soleil, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win Americas Got Talent TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support the Manager in maintaining all shows or events inventory.
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area.
• Maintain internal and external show information and outside property sales in the ticketing system.
• Develop new and analyze existing procedures and special promotions that will improve guest patronage.
• Generate daily reports on all events for senior leadership and management.
• Manage the guest queue system assembling or disassembling queues and stanchions as needed.
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment.
• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met.
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Perform other job-related duties as requested.

• High school diploma or equivalent
• Two (2) years of Ticket Office experience or cash handling
• Work varied shifts, to include weekends and holidays.