The Moveout Coordinator is a wholly administrative position that requires the highest level of organization, planning, and communication. When a tenant moves out of a rental property, it will be the responsibility of the moveout coordinator to work with a team of vendors, the landlord, and the Resys staff to get the property ready to rent. This will include managing any repairs, cleaning, payments, approvals, and financials to ensure the job is done properly and legally. Likewise, it will be the responsibility of the Moveout Coordinator to maintain quality of the work done with vendors.

Role and Responsibilities

• The role of the Moveout Coordinator will be to ensure the smooth transition from a recently vacant property to a rent-ready investment on behalf of the landlord
• Create a positive experience for the landlord during the move-out transition through efficient work, strong customer service and efficient pricing
• Responsible for coordinating vendors to perform maintenance repairs
• Responsible for communication with landlords to understand expectations, obtain funds, provide updates and any other items deemed necessary
• Responsible for communication with tenants to obtain utility bills, move-out cleaning invoices and anything else deemed necessary
• Responsible for obtaining estimates for work from proper vendors to be done and communicate with landlord
• Must be able to clearly communicate what work needs to be done and why
• Must be able to organize multiple work orders for multiple properties
• Must be able to use available programs and resources to maximize efficiency
• Must be able to identify tenant abuse or neglect and decipher differences from normal wear and tear
• Must have great attention to detail
• Must be able to meet deadlines
• May have to travel to various properties in the city to identify necessary work, perform inspections, or evaluate property condition
• Responsible for maintaining strong relationships with vendors
• Must be able to provide general information on lease agreements, Nevada Real Estate law and other items related to performing turnovers
• Must be able to work under pressure and problem solve independently
• Work on general repair work orders as needed
• Process any outstanding work orders created from walkthroughs
• Perform any duties as directed by management

Qualifications and Education Requirements

• Must have great customer service skills
• Must have great organizational and time-management skills
• Must have great communication skills
• Must be able to problem solve under pressure
• Must be honest, respectful, professional, efficient and friendly while working with both customers and coworkers alike
• MS Office skills
• Must be able to communicate in all forms of telecommunication including, but not limited to, email, phone, fax, mail, and text

Preferred Skills

• Bi-lingual
• Property Management Skills
• Real Estate training
• Home Inspector training