2023-05-03
Resys Real Estate
6910 Edna Ave.
14.00 hour
Description:
The HOA & Maintenance Coordinator is primarily an administrative position that requires high level customer service abilities, superior organization & communication skills, and computer proficiency to effectively accept maintenance requests and manage the maintenance process. No onsite maintenance will be performed by this position. This position will also manage all incoming HOA violations for any given property and manage the process of resolving and closing the HOA violation. At RESYS Real Estate and Property Management, our goal is to create a positive experience for both our landlords and tenants, while producing a positive perception of the company and its staff. We aim provide the best customer service while performing all duties in accordance with the company’s policies, practices and procedures.
Role and Responsibilities
Efficiently manage all property maintenance requests from tenants and landlords by ensuring proper communication is maintained between all parties involved
Provide outstanding customer service
Ensure that all maintenance requests are completed to the standards of customers
Ensure that all payments, invoices, and related financial needs are managed in an organized, legal fashion
Create work orders for each maintenance request in the property management system and manage the work order through completion
Accept phone calls, emails, text messages and in-person requests for maintenance
Effectively communicate messages and updates between tenants, landlords and vendors via all forms of communication
Effectively manage challenges by using excellent problem-solving abilities
Effectively organize multiple maintenance requests at the same time
Must be able to prioritize on the fly and be flexible in day-to-day operations to complete tasks
Must have general knowledge of property maintenance topics to best serve tenants and landlords alike
Communicate effectively both in verbal and written form to explain processes, procedures, legalities, costs, and all other items related to maintaining a property
Ensure that all vendor partners complete work to the standards of Resys Real Estate and hold accountable those who do not meet those standards
Must be able to manage and proficiently file paperwork for security purposes
Be accountable for service reviews from all sources
Manage a schedule for property walk-throughs and property condition checks
Must be able to schedule tenants’ walk-throughs via phone, email, and text
Follow up on any walkthroughs with tenants and landlords alike to provide updates and offer assistance
Update the Walk-Through Specialist of changes to the schedule
Manage any HOA violations for all properties including working with HOA’s, vendors, tenants, and owners
Communicate with HOA’s regarding violations
Communicate with owners and tenants alike regarding outstanding HOA violations to close said violations and avoid any penalties or fees
Manage emergency calls on select scheduled weekends
Must be able to complete any other duties as required by management
Qualifications and Education Requirements
Must have great customer service skills
Must have great communication skills
Must be able to problem solve under pressure
Must be honest, respectful, professional, efficient, and friendly while working with both customers and coworkers alike
Must have strong organizational and time-management skills
Must have general knowledge of property maintenance and repair
Must be able to complete any other work as required by management
Must be proficient using email, office hardware, MS Office products, multi-line phone, and general computer software programs
Must be a self-starter
Preferred Skills
Bi-lingual (Spanish Preferred)
Prior property management experience
Prior real estate experience
Prior office/admin experience
Additional Notes
Starting rate $14.00/Hour
Work in an office environment using primarily administrative skills
Do not contact this company in solicitation of any product or service.